Help Centre
Getting started
How do I join GetDirect as a restaurant partner?
Sign up through the GetDirect onboarding flow and share your business, licence, tax, bank, and menu details. Once we verify them, we'll set up your storefront and marketplace listing so you can start taking orders.
What documents do I need to onboard?
You'll need a valid FSSAI licence or registration, GST registration (where applicable), your bank account details for settlements, and your menu with prices. Keep these current in your dashboard.
How long does onboarding take?
Once we've received and verified your details, most restaurants are live quickly. If something needs checking, our team will reach out to help you finish setup.
Can I add more than one outlet?
Yes. GetDirect supports multiple outlets, and subscription is charged per outlet. Add outlets from your dashboard or ask support to help.
Menu & storefront
How do I add or edit menu items and prices?
Manage your menu from your dashboard — add items, edit prices and descriptions, and upload photos. Keep everything accurate; prices shown on GetDirect shouldn't be higher than your normal in-store prices.
How do I mark an item as unavailable?
Toggle an item's availability in your menu manager so customers don't order something you can't make right now. Switch it back on when it returns.
How do I set my opening hours?
Set your operating hours in your dashboard. Your storefront accepts orders during those hours; you can pause ordering temporarily if you get too busy.
Orders & delivery
How do I receive and accept orders?
New orders appear in your GetDirect order dashboard. Accept and prepare them promptly, keep preparation times realistic, and mark items unavailable if you run out.
Who delivers my orders?
Delivery uses the best available option for each order — this may be your own team, a delivery partner arranged through the platform, or GetDirect's delivery network. Whoever delivers is responsible for the order once it leaves your kitchen.
What if I can't fulfil an order?
If you can't fulfil an order, cancel it as early as possible so the customer can be refunded. Cancellations and refunds caused by your restaurant are adjusted from your settlement — see the Settlement Policy.
Payments & settlements
When do I get paid?
GetDirect collects customer payments and settles the net amount to your registered bank account within 7 business days of the order (T+7). Timelines can vary with bank processing and holidays.
How is my settlement calculated?
Your settlement is the value of eligible orders, less refunds and cancellations, chargebacks, applicable taxes (TCS/TDS), any fees or adjustments, and any amounts you owe us. Full details are in the Settlement Policy.
Where can I see my settlement statements?
Settlement statements showing order value, deductions, taxes, and the net paid are available on your GetDirect dashboard. Review them regularly and reconcile against your records.
What if a settlement looks wrong?
If a settlement looks incorrect, raise it with us within the discrepancy window set in the Settlement Policy, with supporting details. We'll investigate and correct any confirmed error in a following settlement.
Subscription & billing
How much does GetDirect cost?
GetDirect is a monthly subscription, charged per outlet, based on the plan you select during onboarding. There's no per-order commission on this plan unless separately agreed in writing.
How am I billed?
Your subscription is billed in advance each month and renews automatically until you cancel. Fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate.
How do I cancel my subscription?
You can cancel with at least 30 days' notice before the end of your current billing cycle; you remain responsible for that cycle's fee. See the Partner Terms for full details.
Marketing, data & account
What marketing and loyalty tools can I use?
GetDirect gives you promotions, coupons, campaigns, and loyalty features to bring customers back. When you fund a discount or offer, you cover its cost — your subscription fee doesn't change.
Can I access my customer data?
Customer data collected through the platform is owned by GetDirect, and we make relevant data available to you so you can serve your customers, subject to law and customer consent. See the Privacy Policy for how data is handled.
How do I update my bank details or password?
Update your bank details and password from your account settings. Keep bank and KYC details accurate — settlements can be delayed if these are incorrect or out of date.
Still need help?
Our partner support team is here for anything that isn't answered above.
Email us at hello@getdirect.in and our partner support team will help.