Does GetDirect charge commission on sales?

No. GetDirect is a monthly per-shop subscription with 0% commission on your sales — buyers pay the price you set, with no commission stacked on top.

Is there a joining fee?

No. Joining is free; you only pay a monthly subscription once your shop is live and taking orders.

How do I sign up as a restaurant partner?

Register with your phone number and an OTP, add your shop — name, a pin on the map, your menu and prices — and submit KYC. We review and activate it, usually within a day.

Completed orders settle to your bank the next working day, itemised down to the order, with every deduction shown as a separate line.

Which cities is GetDirect available in?

GetDirect is live across 40+ cities in India.

Can I cancel my subscription?

Yes. Cancel any time from your panel; access runs to the end of the paid period.

Privacy Policy

1. Who we are

GetDirect is a platform owned and operated by Alltechlabs Private Limited that lets restaurants take direct orders, get listed on our marketplace, and run marketing and loyalty campaigns. This policy explains what personal data we collect and how we use and protect it.

For the purposes of the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), Alltechlabs Private Limited is the "Data Fiduciary" that decides how and why your personal data is processed. This policy applies to everyone who uses GetDirect — customers who place orders, restaurant partners, and visitors to our sites and apps. By using GetDirect, you agree to this policy.

2. Information we collect

Information you give us

Account & contact details — name, phone number, email, and password.
Order details — items ordered, delivery address, order notes, and preferences.
Payment details — processed securely through our payment partners; we don't store full card or bank credentials.
Restaurant partner details — business name, licences (including FSSAI), GST and tax details, bank account for settlements, menu, and outlet information.
Communications — messages, reviews, ratings, and support requests.

Information we collect automatically

Device & usage data — device type, operating system, app version, IP address, and how you interact with the platform.
Location data — approximate or precise location (with your permission) to show nearby restaurants and enable delivery.
Cookies & similar technologies — see the Cookies section below.

Information from others

We may receive information from payment providers, delivery partners, and analytics or marketing service providers to help us run and improve the platform.

3. How we use your information

We use personal data to:

Create and manage your account and process your orders.
Take payments and remit settlements to restaurant partners.
Arrange delivery and keep you updated on order status.
Provide customer support and handle complaints and refunds.
Run marketing, promotions, and loyalty programmes (where permitted).
Keep the platform safe, prevent fraud, and improve our services.
Meet our legal, tax, and regulatory obligations.

4. Consent & legal basis

We process your personal data based on the consent you give when you use GetDirect, and for the legitimate uses permitted under the DPDP Act — such as fulfilling an order you asked for, or where processing is required by law. Where we rely on your consent, you can withdraw it at any time (see Your rights). Withdrawing consent may mean we can no longer provide certain features.

5. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the platform is used, and improve performance. You can control cookies through your browser or device settings, though some features may not work properly if you disable them. [Confirm which analytics/advertising tools you use — e.g. Google Analytics, Meta Pixel — and list them here.]

6. How we share your information

We don't sell your personal data. We share it only as needed to run GetDirect:

Restaurant partners — order and relevant customer details so they can prepare and fulfil your order.
Delivery partners — your name, contact, and delivery address to complete delivery.
Payment providers — to process payments, refunds, and settlements securely.
Service providers — hosting, communications (SMS/email), analytics, and support vendors who act on our instructions.
Legal & safety — authorities or advisers where required by law, or to protect our rights, users, or the public.
Business transfers — to a successor in the event of a merger, acquisition, or reorganisation.

7. Data and restaurant partners

Customer data collected through the GetDirect platform, including data generated through restaurant storefronts, is owned by GetDirect. We make relevant customer data available to restaurant partners so they can serve their customers, subject to this policy, applicable law, and customer consent. Restaurant partners must use that data only to fulfil orders and serve customers, keep it secure, and not misuse or sell it.

8. How long we keep your information

We keep personal data only for as long as needed for the purposes described in this policy, to provide the service, and to meet legal, tax, accounting, or regulatory requirements. When we no longer need it, we delete or anonymise it. Some records (for example, transaction and tax records) may be kept for longer where the law requires.

9. How we protect your information

We use reasonable technical and organisational security measures — including access controls, encryption in transit, and secure infrastructure — to protect personal data, in line with the DPDP Act and applicable rules. No system is completely secure, but we work to protect your data and will notify you and the authorities of a personal data breach as required by law.

10. Your rights

Subject to the DPDP Act, you have the right to:

Access a summary of the personal data we hold about you and how we process it.
Correct, complete, or update your personal data.
Erase your personal data where it's no longer needed.
Withdraw consent at any time.
Grievance redressal — raise a concern with us and have it addressed.
Nominate another person to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact our Grievance Officer using the details below. You may also complain to the Data Protection Board of India if you're not satisfied with our response.

11. Children

GetDirect is not intended for children under 18. We don't knowingly collect the personal data of children without verifiable parental or guardian consent, and we won't process it in ways restricted under the DPDP Act. If you believe a child has given us personal data, please contact us and we'll take appropriate steps.

12. Data transfers

We primarily process personal data in India. Where we use service providers located outside India, we transfer data only in accordance with the DPDP Act and applicable restrictions, and take steps to ensure it remains protected.

13. Changes to this policy

We may update this policy from time to time. When we make material changes, we'll update the "last updated" date above and, where appropriate, notify you. Please check back periodically.

14. Grievance Officer & contact

For any questions, requests, or complaints about your personal data or this policy, contact our Grievance Officer:

Grievance Officer: Bhavya Sharma
Email: hello@getdirect.in

Alltechlabs Private Limited · CIN [will be provided as requested] · Registered office [will be provided as requested].

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