Partner Terms

1. About these terms

GetDirect is a platform owned and operated by Alltechlabs Private Limited that helps restaurants take orders directly from their own customers, get listed on our marketplace, and run marketing and loyalty campaigns — all on a simple monthly subscription.

These terms explain how the partnership works between you (the restaurant) and us. By registering for GetDirect, accepting these terms during onboarding, or using the platform, you confirm that you're authorised to act for your restaurant and that you agree to everything below.

If you don't agree with these terms, please don't register for or use GetDirect.

2. What GetDirect provides

As a subscribing partner, you get access to:

• A branded ordering storefront — your own online ordering page where customers order directly from you.
• A marketplace listing — so customers browsing GetDirect can discover and order from your restaurant.
• Marketing & loyalty tools — promotions, coupons, campaigns, and customer-engagement features we make available from time to time.

We provide the platform as a technology service. We don't cook, handle, or sell food — you are always the seller of the items you list. We may add, improve, or change features over time.

3. Your account

To get started, give us accurate business, licensing, tax, banking, and menu details. Keep this information — including your menu, prices, hours, availability, and licences — up to date. You're responsible for keeping your login secure and for activity under your account, so let us know straight away if you spot anything unauthorised.

4. Your responsibilities

Licences & food safety

You must hold and maintain all licences required to operate — including a valid FSSAI licence or registration, GST registration where applicable, and any local trade, health, or fire permits. You're responsible for complying with the Food Safety and Standards Act, 2006 and FSSAI rules on hygiene, packaging, and labelling.

Menu & pricing

You're responsible for the accuracy of your menu, prices, descriptions, allergen and ingredient information, taxes, and item availability. Prices shown on GetDirect shouldn't be higher than your normal in-store prices, and you should honour listed prices and available items.

Preparing & fulfilling orders

Accept, prepare, and (where you handle delivery) deliver orders promptly and in line with food-safety standards. You're responsible for the quality, safety, hygiene, quantity, temperature, and packaging of everything you supply, and for handling complaints about the food itself. We'll work with you on refunds or resolutions that relate to your restaurant.

Playing fair

Don't use GetDirect for anything unlawful, misleading, or fraudulent, and don't manipulate ratings, reviews, or orders.

5. Subscription & payment

Access to GetDirect is on a subscription basis. You pay the monthly subscription fee for the plan you select during onboarding, charged per outlet. We don't charge a commission per order on this plan unless we've agreed that separately in writing.

The fee is billed in advance each month and renews automatically until you cancel. All fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate. If a payment is overdue, we may suspend or downgrade your access after giving you reasonable notice. We may change the fee on at least 30 days' notice — if you don't accept a change, you can cancel before it takes effect. Fees already paid aren't refundable except where the law requires.

6. Order payments

GetDirect collects customer payments for orders placed through the platform and remits them to your registered bank account within 7 business days of the order (T+7), after deducting any refunds, chargebacks, or applicable taxes.

You authorise us and our payment partner to process refunds and chargebacks in line with these terms, and you're responsible for issuing tax invoices to customers and for your own GST compliance on sales.

7. Delivery

Orders are delivered using the best available option for each order — this may be your own team, a delivery partner arranged through the platform, or GetDirect's delivery network. Whoever handles delivery is responsible for the condition and timeliness of the order once it leaves your kitchen, except where the other party is at fault.

8. Content & brand

The GetDirect platform, software, and branding belong to Alltechlabs Private Limited. You get the right to use the platform while your subscription is active — nothing more.

Your menu, logo, photos, name, and other content stay yours. By using GetDirect, you allow us to host and display that content to run, market, and promote your restaurant on the platform. You confirm you have the right to share this content and that it doesn't infringe anyone else's rights.

9. Data & privacy

We both handle personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable law. Customer data collected through the platform, including storefront customer data, is owned by GetDirect. We'll make relevant customer data available to you for the purpose of serving your customers, as described on the platform and subject to law and customer consent.

We each keep reasonable safeguards in place, use personal data only for permitted purposes, and don't sell or misuse it. How we handle personal data is set out in our Privacy Policy — please refer to the Privacy Policy section.

10. Marketing & offers

You can use our marketing, promotion, and loyalty tools. Where you fund a discount or offer, you cover its cost — your subscription fee doesn't change. We may feature your restaurant's name and logo in GetDirect marketing; you can opt out of future marketing use by telling us, and we'll still show the listing needed to run your service.

11. Service availability

We work hard to keep GetDirect running smoothly, but we provide it on an "as available" basis and can't promise it will be uninterrupted or error-free. We may carry out maintenance and update or change features from time to time.

12. Liability

GetDirect is a technology and marketplace provider. We're not responsible for the preparation, quality, or safety of the food — that's on you. To the extent the law allows, our total liability to you for anything connected with these terms is limited to the subscription fee you paid in the one (1) month before the issue arose, and neither of us is liable for indirect or consequential losses such as lost profits or goodwill. Nothing here limits liability that can't be limited by law.

You agree to cover us for claims that arise from your food or items, your breach of the law or your licences, or content you provide that infringes someone else's rights.

13. Cancellation & suspension

Either of us can end the subscription by giving at least 30 days' notice before the end of the current billing cycle; you stay responsible for that cycle's fee. Either of us can end it immediately for a serious breach that isn't fixed within 15 days of notice. We may suspend or remove your listing straight away if there's a food-safety risk, a lapsed licence, fraud, non-payment, or a legal requirement — and we'll tell you why. When the subscription ends, your access stops and any outstanding fees become due.

14. Governing law & disputes

These terms are governed by the laws of India. We'll try to sort out any dispute amicably first. If we can't within 5 days, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated at New Delhi, India, in English. Subject to that, the courts at New Delhi, India have exclusive jurisdiction. We may update these terms from time to time and will give you reasonable notice of material changes.

15. Contact us

Questions about these terms or your partnership? Reach the GetDirect team at hello@getdirect.in.

Alltechlabs Private Limited · CIN [will be provided as requested] · Registered office [will be provided as requested].